Troubleshooting
Troubleshooting Basic Printer Problems
| Print jobs are not going to the printer: | Turn the printer off and then back on again |
|---|---|
| Printer is showing offline: | Double check that the cables are all connected to the printer. Then open the print queue from your computer. Verify that the printer is set to Online. |
| Printer is showing a paper jam: | Open the various trays and drawers. Very carefully remove any pieces of paper that you can find. |
Requesting Printer Repair
As mentioned above, NON tagged or untagged printers can no longer be supported by joker app. joker app tagged printers however can be repaired by ImageNet. You may request a service call with ImageNet by sending an e-mail to imagenet@smu.edu. Our Help Desk staff can also assist you with submitting a service call as well.